Dear Customers,
unfortunately there seem the possibility of massive problems when printing with List & Label since one of the recent Microsoft Security Updates. We already have escalated this topic to Microsoft.
As follows we have compiled all information currently known to us. We will add all new information here, too, therefore we recommend to select “Subscribe to post”.
Symptom:
Printing on a network printer works 1-2 times, afterwards printing is not possible anymore. An application restart seems to help.
Affected List & Label versions:
We have reports about versions 19 to 22 (Alpha), both 32bit and 64bit
Affected Windows versions:
It seems all Windows versions since Windows Vista are affected
Probable cause:
KB3177725 - Windows 7
KB3177725 - Windows Server 2008 to 2012R2 and Windows Vista to Win 8.1
KB3176492 - Windows 10 - Release
KB3176493 - Windows 10 - 1511
KB3176495 - Windows 10 - 1607 and Windows Server 2016 Preview
The Microsoft Security Bulletin is located here: [url=https://technet.microsoft.com/library/security/MS16-098]Microsoft Learn: Build skills that open doors in your career
Details to the changed files are located here: [url=https://support.microsoft.com/en-us/kb/3177725]https://support.microsoft.com/en-us/kb/3177725[/url]
(Amongst others the Microsoft SPOOLER has been replaced.)
Workaround:
Uninstall the above security updates (potential problem: the update might be reinstalled again without being asked. If you are using Microsoft Windows Server Update Services (WSUS) the approval for this update should be deactivated at the moment.)
Directly printing on the network printer instead via the spooler seems to help as well according to customer reports.
Further actions:
Reports about negative effects of these security updates on other software programs are already occuring on the internet.
We deeply regret if you or your customers are also affected by this problem. We are trying to get a definitive and permanent solution from Microsoft as soon as possible. Currently it does not look like we, as a software vendor, can practically do anything about it. But we are considering it as our task to keep you informed and keep pressure on Microsoft on this matter.
Thank you very much for your understanding. We are also happy about every relevant information that is not already mentioned above.
Best regards,
Bjoern Eggstein
Managing Director
combit GmbH