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The file is not a List & Label preview file or the file cannot be accessed


(Jozef Iljuk) #1

Hi,
we got this error “The file is not a List & Label preview file or the file cannot be accessed” when printing the .lst file in our application on Windows 10 sometimes (Windows 7, 8 is working OK all the time) and don’t know what casues it. If the application is restarted, everything works ok. It happens irregularly.

Do someone know, where could be the problem?

We’re using L&L 23 Enterprise.

Thank You


(Oliver Hambrecht) #2

Hi,

maye be the create preview file *.ll is still locked from program or any kind of virus scanner is locking it?

From .NET side there is often the point, if you are working with the ListLabelPreviewControl and did not .Dispose the control. Or you use the PreviewFile class and did not .Close() it after using.


(Jozef Iljuk) #3

Hi,
the process wide lock (acquired by L&L DLLs), if any, shouldn’t have any effects on the given process. There is no virus scanner on the given machine, only Windows Defender (or whatever it is called).

I’m not using .NET.

I would like hear from L&L folks, when this error is returned, if they have encountered it and in which situations.

Thanks


(combit Support - Erdal Alacali) #4

Dear Jozef,
thank you for your note.

Unfortunately, this question can not be solved in the forum. We need additional information that cannot be exchanged through the forum platform.I’d suggest to open a support case via our support portal at https://www.combit.net/en/support-center/. Please copy any pertinent information from this thread into the case description.

Best regards

Erdal Alacali
Technical support
combit GmbH


(Jozef Iljuk) #5

Thank you for the reply,
unfortunately we’re using L&L 22 Enterprise, not the 23 (typo in my first post) and we don’t have active subscription, so I would rather not open the case as it is paid support. Therefor I’ve used forum for asking.

Is there any other option, to get help to fix my problem? Or did some other users had a problem like me?

Thank you