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Saving ptLabelProject creates empty lbl file

(Guest) #1

When we attempt to edit a lbl file using L&L then save it, it saves ok if you save on the same computer where you edit it.
If you save onto a network drive, it results in a zero length lbl file being saved i.e. your label format is destroyed!.

Also, (sometimes) after printing a label the lbl file is also destroyed. We cannot reliably reproduce this one.

We have had this happen in a number of different network configurations, but it always involves Windows 7, where the lbl file resides on a network drive. We have never had a problem when using WinXP.

We are using L&L version 14. Any help would be much appreciated.

(Guest) #2

Hi Williamson,

thank you for your post.

There were some changes regarding the handling of network shares that were introduced by Microsoft in Windows 7. Meanwhile we’ve got a workaround in the current version 18 of List & Label. Please note that unfortunately List & Label 14 does not support Windows 7.

Best regards,

Christian Rauchfuß
Technical Support
combit GmbH