L&L does not open default email application

[ealacali (combit Support - Erdal Alacali)]

Dear Hector,
thank you for your note.

Please check the following Knowledgebase article and be sure that you have installed the latest service pack for List & Label 20.

KB-Article:

Error With Sending Email Via SimpleMAPI

Valid from List & Label 16 The following error might be displayed when sending e-mail via SimpleMAPI: In Debwin, output similar to the following is found: ... ->LsMailSendFile(0X01EA3F50,0x003904fa) ->MAPI init ->MAPI present: WIN.INI=0 ->MAPI present: registry=0 -><MAPI init ->clsMAPI::Send(mode=0) ->EXCEPTION(MAPI is not installed or cannot be used) ->clsMAPI::Logoff -><clsMAPI::Logoff failed: MAPI not ready ->Error: MAPI is not installed or cannot be used >=-1016 (LL_ERR_STG_UNEXPECTED) ... …

See the note about the registrykey maybe adding the following registry key resolves the issue.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows Messaging Subsystem]
‘MAPI’=‘1’.

Kind regards

Erdal Alacali
Technical support
combit GmbH