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L&L 23 getting System.AccessViolationException error while generating report

Hi,

While generating report we are getting below error in event viewer on a server windows server 2012 R2.

We are showing report in List & Label HTMl5Viewer .

Anwendung: w3wp.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.AccessViolationException
bei combit.ListLabel23.NativeMethods.LlPrint32(Int32)
bei combit.ListLabel23.LlCore.LlPrint()
bei combit.ListLabel23.ListLabel.PrintReportFromRelationalDataSourceNewMode(combit.ListLabel23.DataProviders.IDataProvider, System.String, Boolean, combit.ListLabel23.LlPrintMode, combit.ListLabel23.LlBoxType, IntPtr, System.String, Boolean, System.String)
bei combit.ListLabel23.ListLabel.AutoPrint(combit.ListLabel23.LlProject, System.String, Boolean, combit.ListLabel23.LlPrintMode, combit.ListLabel23.LlBoxType, IntPtr, System.String, Boolean, System.String)
bei combit.ListLabel23.ListLabel.Print(System.Object, combit.ListLabel23.LlProject, System.String, Boolean, combit.ListLabel23.LlPrintMode, combit.ListLabel23.LlBoxType, IntPtr, System.String, Boolean, System.String)
bei combit.ListLabel23.ListLabel.Print(combit.ListLabel23.LlProject, System.String, Boolean, combit.ListLabel23.LlPrintMode)
bei combit.ListLabel23.ListLabel.Print(combit.ListLabel23.LlProject, System.String, Boolean)
bei combit.ListLabel23.ListLabel.Print(combit.ListLabel23.LlProject)
bei combit.ListLabel23.ListLabel.Export(combit.ListLabel23.ExportConfiguration)
bei combit.ListLabel23.Web.ViewerPrintState+<>c__DisplayClass104_0.b__0()
bei System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
bei System.Threading.ThreadHelper.ThreadStart()

Sounds like you should open a support case via our support portal for this issue. We’d need a dump file to see what happens on your end - the size of these files can range anywhere from 600 MB to > 1 GB and thus they cannot be exchanged through the forum.

If you haven’t already, I’d suggest to download and install the latest service pack for LL23 first. If the issue persists then, please contact support via the support center. Feel free to update this thread with the findings then.

Thanks,

I have opened a support case for the same.

1 Like

Turned out to be a quite specially encoded image. We’re still investigating the root cause, easy workaround is to reencode the image with a standard header.