Error -1 when trying to generate reports

English Forum
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1

Good morning,

When I try and generate reports I am getting error -1.

Our handling of the error gives me this:

List & Label Fehlernummer: -1
List & Label Fehlerbeschreigung: (-1) bad jobhandle / LL_ERR_BAD_JOBHANDLE
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I have narrowed this down and the error appears as soon as cmll16.dll is referenced. (Yes sorry, we’re a little out of date! An upgrade is scheduled.).

The exact same code works fine on my colleague’s computer, and is working perfectly at our customer site. I am struggling to work out what the problem is, or how I can solve it. Any advice gratefully received.

Thanks.

2

Hi James and welcome to our community. To me, this sounds like you might be missing some redistributables. I’d check the files you’ve copied against those on a machine where it’s working. A valuable check might also be to run depends.exe against the cmll16.dll. depends usually comes with Visual Studio, however there’s a project on GitHub that aims to do the same, i.e. troubleshoot dependency issues here:

3

Hi Jochen,
Thanks for the reply. I’ve installed the Dependencies program and run it against the dll. I think it’s telling me that everything is ok. Is there anything else I can check?
Thanks
James

4

You could try and run debwin3.exe that should have been shipped with the installation. It will create a debug log you can use for trouble shooting if you tell it to do so by choosing “Force Debug Mode”.

5

Thank you Jochen. Unfortunately I don’t have a debwin3.exe anywhere, either locally or at our customer site.

6

I think I’ve narrowed it down a bit. The Job Open command is actually returning an Error Code -101. So it’s language related.

7

The language code -1 gives the error
List & Label Fehlerbeschreigung: (-101) no or out-of-date language resource DLL / LL_ERR_NO_LANG_DLL
But language 0 works ok. I will compare my install with the machine that works using this as the basis.

8

You should look for cmll1601.lng and cmls1601.lng in this case - these are the resource files for the English UI. If all your colleagues where it’s working are using a German OS, this might also be the reason why it works for them:

Try to open the job with CMBTLANG_GERMAN (0) then instead of -1 (CMBTLANG_DEFAULT) as your OS - if it is switched to English - might look for different resource files than your colleagues’.

Starting with version 25, the English resources are included in the German subscription versions.

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That will be it! Thank you! I only have cmll1600.lng etc.

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