I have an application that was developed using Xbase++, version 1.90 SL1 and List & Label version 14. The application is installed on a server running Windows Server 2008 R2 standard. My application is running under terminal services.
When the user prints a report to the print preview screen and clicks the email icon, a small pop-up screen flashes briefly with a message stating “File is being sent” and then disappears without launching the email client. I have installed Windows Live Mail and Mozilla Thunderbird as email clients, but neither of them worked.
As a separate experiment, I printed a report to the print preview screen and then saved it as a print preview file. I then opened the file using LLview14.exe and tried to email from there. The result was the same. The email client did not launch. In this example, my application was not involved. It would appear that the problem is contained within List & Label. This problem can be reproduced.
I looked in the support forums (English) on the Combit web site and found an entry where someone was having a similar problem. The forum post is dated 10/20/2008 with a subject “By preview sending an e-mail (with a pdf) with outlook (office). No dialog box appears. (LL13)” I did not see any solution presented.
As an experiment, I installed version 16 of List & Label, but that did not help. The result is the same.
Are there any specific security settings within Windows Server 2008 that need to be set in order for the email client to launch?
Any help will be greatly appreciated! Thanks!