Character spacing in PDF after updating from LL29 to LL30

English Forum
1

Hello,

I’m having an issue with the character spacing with LL30 and the newest Service Pack 30.001:

Wrong character spacing in PDF:

image
image517×216 19.1 KB

Correct character spacing in Preview:

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image785×253 15 KB

Correct character spacing in Designer (WYSIWYG):

image
image1428×793 75.8 KB

This behavior appeared after upgrading from LL29 to LL30. Installing the newest Service Pack did not solve the incorrect character spacings. Can you help me?

Regards,
Michael

2

Hi Michael,

We’ll take a closer look at the behavior. However, it only seems to occur in printerless mode. Can you confirm this? If so - how is it displayed when the printerless mode will be deactivated for test purposes?

Regards
Chris

3

Hi Chris,
Thanks for the reply. Absolutely correct: If I deactivate the printerless mode, it is displayed just fine as in LL29:

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image533×298 17.9 KB

I hope this information helps you.
Regards,
Michael

4

Thanks for your quick response. Maybe this can be a workaround on your or your customers site?

We will come back to you as soon as new information are available.

5

In fact, we need to use printerless mode in productive environment. Looking forward to hear from you. Thanks in advance.

Regards,
Michael

6

Hi Chris,

Is there any news on this topic? We currently have switched off printerless mode in LL30. But as already mentioned, this is not a permanent solution for our customers.

Regards,
Michael

7

Hi Michael,

We are still in contact with our development department. The analysis of the behavior is taking longer than usual. We apologize for this and thank you for your patience.

Regards
Chris

1 Like
8

Hi Michael,

we’ve got some response from our development, which we want to share with you:

As far as we can tell, the behavior is triggered in Microsoft’s RTF Control. We have tried various things to work around the behavior (e.g. individually influencing the character spacing or different RTF versions), but without success. The RTF Control does not take this into account. It seems to be related to the resolution of the screen DC or the graphics card. Only with a 4K display was the output as expected. The behavior is also the same in the older version LL29. So in our point of view there only two things we can provide:

  • don’t use printerless in that case
  • avoid to use RTF

Regards,
Chris

1 Like
9

Hi Chris,
Thank you very much, we take note of that.

Regards, Michael