Character spacing in PDF after updating from LL29 to LL30

English Forum
1

Hello,

I’m having an issue with the character spacing with LL30 and the newest Service Pack 30.001:

Wrong character spacing in PDF:

image
image517×216 19.1 KB

Correct character spacing in Preview:

image
image785×253 15 KB

Correct character spacing in Designer (WYSIWYG):

image
image1428×793 75.8 KB

This behavior appeared after upgrading from LL29 to LL30. Installing the newest Service Pack did not solve the incorrect character spacings. Can you help me?

Regards,
Michael

2

Hi Michael,

We’ll take a closer look at the behavior. However, it only seems to occur in printerless mode. Can you confirm this? If so - how is it displayed when the printerless mode will be deactivated for test purposes?

Regards
Chris

3

Hi Chris,
Thanks for the reply. Absolutely correct: If I deactivate the printerless mode, it is displayed just fine as in LL29:

image
image533×298 17.9 KB

I hope this information helps you.
Regards,
Michael

4

Thanks for your quick response. Maybe this can be a workaround on your or your customers site?

We will come back to you as soon as new information are available.

5

In fact, we need to use printerless mode in productive environment. Looking forward to hear from you. Thanks in advance.

Regards,
Michael

6

Hi Chris,

Is there any news on this topic? We currently have switched off printerless mode in LL30. But as already mentioned, this is not a permanent solution for our customers.

Regards,
Michael

7

Hi Michael,

We are still in contact with our development department. The analysis of the behavior is taking longer than usual. We apologize for this and thank you for your patience.

Regards
Chris

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